FREQUENTLY ASKED
Answers to common questions.
A few of the questions we hear most often. Don't see yours? Send it our way — or see what our customers have to say in our reviews.
GETTING STARTED
Pricing & booking
How does pricing work?
Every space is different — size, layout, and how often you want us to come all affect the cost — so we don't post a price list. Every quote starts with a free walkthrough or estimate, either in person or based on details and photos you send us, so the price actually matches the job. <a href="/contact/">Request a walkthrough</a> and we'll take it from there.
How do I get started?
<a href="/contact/">Request a walkthrough or estimate</a> through our Contact page, or call or text us at (845) 391-3982. We'll take a look at the space, talk through what you need, and send over a free, no-obligation estimate.
What areas do you serve?
We're a family-owned, New York State Certified Women-Owned Business Enterprise based in Newburgh, NY, and we serve businesses and homes throughout the Hudson Valley — Orange, Ulster, Dutchess, Sullivan, and Putnam counties, roughly a 60–90 minute radius from Newburgh. Check our <a href="/locations/">locations pages</a> for specifics, or just reach out and ask.
Are you insured or licensed?
Yes — we're fully insured. We're also a New York State Certified Women-Owned Business Enterprise (WBE) and a family owned and operated business. <a href="/contact/">Reach out</a> if you'd like more detail for your vendor or property paperwork.
WHAT TO EXPECT
Our services
What's the difference between commercial and residential cleaning?
Commercial cleaning is built around keeping an office, daycare, showroom, apartment community, or municipal building consistently presentable for staff, tenants, and customers, usually on a recurring schedule set to your hours. Residential cleaning is built around your household — kitchens, bathrooms, bedrooms, floors — on whatever schedule fits your family. Either way, it's a consistent team and the same standards — just scoped to the space. We also offer <a href="/services/window-cleaning/">window cleaning</a> for both businesses and homes.
How often can I schedule cleanings?
Whatever cadence works for you. Most of our commercial clients are on a recurring schedule — at least monthly, often weekly — to keep offices, daycares, and buildings consistently clean. Residential clients typically choose weekly, biweekly, or monthly visits. We also do one-time deep cleans for a specific event, move, or fresh start.
Do you bring your own supplies and equipment?
Yes — we bring our own cleaning supplies and equipment to every job, residential or commercial, so you don't have to stock anything or coordinate around what's already on-site.
What's included in a standard commercial cleaning visit vs. a one-time deep clean?
A standard recurring visit covers the day-to-day — trash, surfaces, floors, restrooms, common areas — whatever keeps the space presentable between visits. A one-time deep clean goes further: baseboards, detailed surface work, harder-to-reach spots, and anything that's built up over time. We walk the space with you first as part of the free estimate, so the scope matches what you actually need.
Still have a question?
Reach out and we'll be happy to help — or request a free walkthrough to get an estimate for your space.